We want you to love the product you have ordered, so we highly recommend reaching out to us by email regarding the item assembly or any other question before return.Because we really want any item you buy from us to arrive in absolutely, perfect condition. But things do happen. So, we’re here to make your return or exchange process as effortless as possible.
1.How Long Is Your Return Window?
We offer a 30-day return window starting from the date you receive your product.
2.Can I Return an Item If I Dislike It?
Yes — we want you to love what you ordered. If it’s not quite right, you’re welcome to send it back within 30 days of delivery.
3.How Do I Return an Item?
To initiate a return, please follow these steps:
a.Contact Us: Email us at service@popmaison.com within 30 days of receiving your order. Include:
Your order number
The recipient’s name
The product(s) you wish to return
Clear photos of the outer packaging and the items inside to help us verify product type, condition, and quantity.
b.Return Authorization: After reviewing your request, we’ll provide you with a return shipping label.
c.Prepare the Item: Ensure the item remains in its original condition, with all packaging, accessories, and outer packaging intact.
4.Will You Cover the Return Shipping Fee?
If the return is due to an incorrect order placed by the customer, such as selecting the wrong color, size, or purchasing an item that was not needed, we kindly ask that the return shipping costs be covered by the customer.
For all other returns, we cover the shipping costs. Just let us know within 30 days of receiving your order, and we’ll provide a prepaid return label along with easy-to-follow instructions to make the process as smooth as possible.
Simply reach out to us at service@popmaison.com, and we’ll send you a prepaid return label to make the process easy and hassle-free.
5.When Will I Receive a Refund for My Return?
Refunds are processed once your return is received at our warehouse, typically within 5-7 business days.
The refunded amount will be returned to your original payment method and may take an additional 3-5 business days to appear in your account, depending on your bank’s processing time.
6.Do You Offer Exchanges?
Currently, we do not offer exchanges. However, if you’re interested in a different item, please reach out to us at service@popmaison.com. We’ll be happy to review your situation and explore possible solutions to ensure your satisfaction.
7.What If the Item Is Damaged or Defective?
If you receive a damaged or defective item, please contact our customer service team at service@popmaison.com within 48 hours of delivery. Provide the following details to help us assist you promptly:
Your order number
Photos of the damaged item
Photos of the product’s packaging
Our team will assess the issue and work quickly to resolve it.
8.What If the External Packaging Is Damaged?
If you receive a package with obvious damage to the outside of the packaging, but believe the item inside is intact, please ask the courier to note the damage before signing for the package. This ensures proper documentation in case any issues arise later.
For further assistance, feel free to contact our customer service team at service@popmaison.com
9.What If the Package or Contents Are Damaged?
If the package shows significant damage upon delivery, you may refuse to accept it. The package will be returned to us automatically.
Please notify us immediately if this happens, and we will arrange for a replacement to be sent to you promptly.
