FAQs

Orders are processed and shipped within 1-2 business days. U.S. orders typically arrive within 5-7 business days, but delivery times may vary depending on location and other factors.

If your order has not yet shipped, you can contact us at happycustomer@popmaison to request a change of delivery address. 

Yes! We offer free shipping on all orders within the contiguous U.S.

Currently, we ship to the contiguous United States. Unfortunately, we do not ship to Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or P.O. Boxes at this time, but please feel free to contact us for potential future shipping options.

Yes! Once shipped, you’ll receive a tracking number via email. Please note, tracking information may take up to 24 hours to update after the shipment leaves our warehouse.

We always try to ship all items together, but sometimes they may be sent separately. If that happens, you can check the tracking numbers for each individual package in the "Order Details" section of your account. If you're unable to find the tracking information or need further assistance, please reach out to us, and we'll be happy to help!

If your order is delayed or damaged, please contact us as soon as possible with order number or details, and we will assist you in resolving the issue promptly.

If your order hasn’t shipped yet, simply email us at service@popmaison.com, and we’ll help you cancel it.

• 30-day return window from the date you receive the product.
• Customized or personalized products cannot be returned unless defective. If unsure, contact us at service@popmaison.com for clarification.

• Contact us within 48 hours of delivery.
• Send photos of the item and packaging.
• Email us at service@popmaison.com with your order number and photos. We’ll quickly assess the issue and resolve it.

Not 100% happy with your purchase? No problem! You have 30 days from delivery to return it for a refund. Here’s how it works:

• Email us at service@popmaison.com with your order number and the email address associated with your order.
• We’ll email you a FREE return shipping label – no extra cost!
  However, if the return is due to an incorrect order placed by the customer (e.g., wrong size, color, or purchasing an item not needed), we kindly ask the customer to cover the return shipping cost.
  
• Once we receive your return, we’ll process your refund within 5-7 business days.

Pro Tip: Pack items securely (original box if possible) to ensure a smooth return.

Yes! We understand that you may want to see how it looks in your space.

As long as the item is in like-new condition (no damage, scratches, or missing parts), you can return it within 30 days!

If the return is due to an incorrect order placed by the customer, such as selecting the wrong color, size, or purchasing an item that was not needed, we kindly ask that the return shipping costs be covered by the customer.

For all other returns, we cover the shipping costs. Just let us know within 30 days of receiving your order, and we’ll provide a prepaid return label along with easy-to-follow instructions to make the process as smooth as possible.

Please use UPS or FedEx with a trackable service. Pack the item securely, use the original packaging if possible, and seal it to prevent damage during transit.

Once we receive the item, returns or exchanges are usually processed within 5-7 business days. Processing time may vary during peak periods.

Refunds or credits will be processed once your return is approved. Expect to see it within 5-10 business days, depending on your payment method.

Yes, you can! If your item is still under warranty, simply email our customer service team at service@popmaison.com, and we’ll be happy to provide replacement parts free of charge.

Yes, replacement parts are available for similar furniture. However, availability depends on whether the hardware package matches. If you purchased from one of our online retail stores, please contact us directly, and we'll be happy to assist you further.

We’re sorry if your item arrives damaged. If your item is damaged, please email us within 48 hours at service@popmaison.com with your order number and photos of the damage.

We’ll resolve the issue promptly to ensure your satisfaction.

You don’t need an account to shop, but creating one provides a smoother experience, including easier order tracking, faster customer support, and order history access.

If the item you are interested in is currently out of stock, we encourage you to keep an eye on our website for inventory updates. You can also contact us at service@popmaison.com, and we’ll be happy to provide you with an estimated restock date.

We accept Visa, MasterCard, American Express, Discover, Paypal.

Yes, state laws require us to charge sales tax for orders shipped to the following states:AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. The sales tax applies to the total order amount, including both products and shipping/processing charges.

Yes, absolutely! If you'd like to arrange for a local pickup, please email us with your request, and we will provide you with the estimated pickup date.

Yes, we do accept LTL (Less Than Truckload) pickups, but please ensure the appointment is confirmed beforehand. If you're unsure about LTL, feel free to contact us for more information.

Yes! We offer special discounts for bulk orders. Please contact us with the quantity and item details via service@popmaison.com before placing your order, and we'll provide you with a customized discount.

Sample availability depends on the order quantity. We offer samples for bulk orders, so please reach out to us via service@popmaison.com for more details.